Service Coordinator
2 months ago
Job Summary
Titan Machinery is seeking a highly organized and detail-oriented Service Administrator to join our team. As a Service Administrator, you will play a critical role in ensuring the smooth operation of our service department.
Key Responsibilities
- Manage and maintain accurate records of customer information, work orders, and warranty claims.
- Coordinate with customers to obtain necessary information for repairs, including unit details and payment methods.
- Monitor customer machines' warranty status to proactively schedule inspections and work prior to warranty expirations.
- Advise customers on extended warranty options and provide recommendations for maintenance and repair services.
- Collaborate with the service team to ensure timely and efficient completion of work orders.
Requirements
- 1+ years of related experience or equivalent education/training.
- Proficiency in computer programs and software applications.
- Excellent attention to detail and organizational skills.
- Ability to work effectively in a team environment and communicate with customers.
- Love of learning and staying up-to-date on product training.
Benefits
- Generous total compensation package, including health insurance, dental insurance, vision insurance, HSA, parental bonding leave, pregnancy-related leave, 401(k) with company matching, paid time off, performance-based incentives, 7 paid holidays, competitive wages, paid long-term disability insurance, paid basic life/AD&D insurance, and more.
About Titan Machinery
Titan Machinery is an Equal Opportunity / Affirmative Action employer. We are committed to diversity and inclusion in the workplace and encourage women, minorities, the disabled, and veterans to apply.
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