Service Coordinator

2 months ago


Hermantown, Minnesota, United States Titan Machinery Full time

Job Summary

Titan Machinery is seeking a highly organized and detail-oriented Service Administrator to join our team. As a Service Administrator, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities

  • Manage and maintain accurate records of customer information, work orders, and warranty claims.
  • Coordinate with customers to obtain necessary information for repairs, including unit details and payment methods.
  • Monitor customer machines' warranty status to proactively schedule inspections and work prior to warranty expirations.
  • Advise customers on extended warranty options and provide recommendations for maintenance and repair services.
  • Collaborate with the service team to ensure timely and efficient completion of work orders.

Requirements

  • 1+ years of related experience or equivalent education/training.
  • Proficiency in computer programs and software applications.
  • Excellent attention to detail and organizational skills.
  • Ability to work effectively in a team environment and communicate with customers.
  • Love of learning and staying up-to-date on product training.

Benefits

  • Generous total compensation package, including health insurance, dental insurance, vision insurance, HSA, parental bonding leave, pregnancy-related leave, 401(k) with company matching, paid time off, performance-based incentives, 7 paid holidays, competitive wages, paid long-term disability insurance, paid basic life/AD&D insurance, and more.

About Titan Machinery

Titan Machinery is an Equal Opportunity / Affirmative Action employer. We are committed to diversity and inclusion in the workplace and encourage women, minorities, the disabled, and veterans to apply.


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