Strategic Business Operations Expert

6 days ago


Richmond, California, United States Insight Global Full time

Job Summary

We are seeking a highly analytical and detail-oriented Business Analyst to join our customer service team in the public utilities sector. As a Business Analyst, you will play a pivotal role in optimizing customer service operations through data analysis, process improvement, and strategic recommendations.

About Us

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We believe everyone matters and strive to create an equal opportunity/affirmative action employer.

Salary and Benefits

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

Key Responsibilities

  • Collaborate closely with cross-functional teams to identify opportunities for enhancing customer experience, increasing operational efficiency, and driving business growth.
  • Play a pivotal role in optimizing customer service operations through data analysis, process improvement, and strategic recommendations.

Requirements

  • Bachelor's degree in business administration, Information Technology, Accounting, or related field.
  • 5+ years of business systems analysis experience, preferably in the public utilities sector.
  • Proficiency in data analysis tools and software (consider UML (Unified Modeling Language that will be beneficial when creating / documenting workflows, use cases, etc.

What We Offer

We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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