Customer Success Operations Specialist

3 weeks ago


Leesport, Pennsylvania, United States Seakeeper Inc Full time

At Seakeeper Inc, we are seeking an exceptional individual to fill the role of Customer Success Operations Specialist. This dynamic position plays a vital part in ensuring our customers receive seamless transactions and superior customer service from order receipt to delivery. The successful candidate will be responsible for managing end-to-end product flow, optimizing load plans, and collaborating with production teams to meet customer due dates.

Key responsibilities include:

  • Designing and implementing scalable processes to improve the effectiveness of the Customer Relations and Logistics teams.
  • Gaining expertise in NetSuite to streamline inefficiencies and drive automations in partnership with the Business Systems team.
  • Guiding the implementation, configuration, and continuous optimization of all Customer Relations and Logistics processes, including creating and managing reports, dashboards, workflows, playbooks, and automations.

The ideal candidate will possess a bachelor's degree in business, supply chain, logistics, communications, or a related field, along with 5+ years of experience working in logistics or customer support roles. Strong analytical skills, technical savvy, and experience enhancing ERP systems are also essential. A salary range of $70,000 - $90,000 per year is expected, depending on qualifications and location.



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