Client Services Supervisor

4 weeks ago


Philadelphia, Pennsylvania, United States Canon U.S.A., Inc. Full time
About the Role

As a Client Services Supervisor at Canon Solutions America, Inc., you will be responsible for overseeing all on-site business activities for a specifically assigned customer account. Your key responsibilities will include maintaining compliance with established standards and policies, managing and developing site human resources, and meeting site financial goals. You will also be responsible for developing and maintaining a partnership and successful working relationship with the Administrator, ensuring the highest levels of service and client satisfaction. Additionally, you will maximize customer satisfaction, add-on sales, and profitability through structured planning and the management and development of the client services team.

Your Impact

Key Responsibilities:

- Monitor and ensure compliance with established workflow processes and procedures.
- Manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Supervise efficient and economical utilization of equipment, materials, and labor.

Requirements

To be successful in this role, you will need to have 5 years of related experience and management of two or more regular full-time employees. A bachelor's degree in a relevant field is preferred. You will also need to have strong customer service and communication skills, as well as the ability to lift up to 50lbs. Additionally, you may be required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

About Canon Solutions America, Inc.

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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