Healthcare IT Support Professional

2 months ago


Newton Center, Massachusetts, United States PaxeraHealth Full time
Job Description

Overview

PaxeraHealth Corp. is seeking a highly skilled Technical Support Engineer to join our team of experts in the technical support department. As a key member of our team, you will be responsible for providing top-notch customer support to our clients, ensuring they receive the highest level of service and technical expertise.

Key Responsibilities

  • Technical Support: Provide timely and effective technical support to customers via various communication channels, including email, phone, and remote access.
  • PACS Implementation: Assist with the implementation of medical imaging software and hardware for new customers, ensuring seamless integration and optimal performance.
  • Product Management: Manage product setup, provide product presentations to customers and visitors, and develop, refine, and tune integrations between applications.
  • Issue Resolution: Collect, analyze, and summarize development and service issues, ensuring software meets all requirements of quality, security, modifiability, extensibility, and other key performance indicators.

Requirements

  • Technical Expertise: Possess strong knowledge of PACS software implementation, upgrades, and compatibility/bug issues, as well as healthcare imaging standards (HL7, DICOM, IHE).
  • Problem-Solving Skills: Ability to solve complex problems, prioritize and delegate urgent tasks, and work in a time-sensitive and high-volume environment.
  • Communication Skills: Strong written and verbal communication skills to understand and express complex issues and solutions.
  • Education and Experience: Minimum of 3 years of experience in a healthcare IT technical support role, including the development, analysis, and implementation of PACS and medical IT software. BA/BS degree in Biomedical Engineering, Computer Science, or related discipline, or equivalent combination of education and experience.

What We Offer

PaxeraHealth Corp. offers a respectful, friendly work environment, on-the-job training, and opportunities for growth and development in a dynamic and innovative company.



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