IT Support Specialist

2 weeks ago


Mattapoisett Center, Massachusetts, United States SilverWave Inc Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team at SilverWave Inc. as an IT Support Specialist.

Key Responsibilities
  • Communicate Effectively: Respond to employee inquiries and communicate with colleagues in a professional and courteous manner.
  • Task Management: Manage and document all tasks in our ticket system, ensuring accurate and timely resolution of issues.
  • Error Analysis and Troubleshooting: Conduct thorough analysis and troubleshooting of technical issues, particularly in the area of Microsoft technologies such as Windows Clients, Windows 10, and Office 365, as well as mobile devices.
  • Problem-Solving: Provide direct problem-solving support for 1st and 2nd level issues, escalating complex problems to specialists as needed.
  • Issue Categorization: Promptly categorize employee inquiries to ensure efficient resolution and minimize downtime.
Requirements
  • Technical Knowledge: Strong understanding of Microsoft technologies, including Windows Clients, Windows 10, and Office 365, as well as mobile devices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with employees and colleagues.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.


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