Senior Member Service Representative

6 days ago


Bonney Lake, Washington, United States TAPCO Credit Union Full time
{"title": "Member Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, processing transactions, and promoting our products and services.

Key Responsibilities
  • Greets and welcomes members in a professional manner, providing prompt and accurate service.
  • Opens new member accounts, certificates, and other financial products.
  • Processes transactions, including deposits, withdrawals, and transfers.
  • Assists members with loan applications and other financial needs.
  • Provides excellent customer service, resolving issues and answering questions in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of experience in a financial institution or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
What We Offer
  • A competitive salary range of $20.37-$25.46 per hour.
  • A comprehensive benefits package, including medical, vision, and dental insurance.
  • A 401(k) plan with up to 7% match.
  • 11 paid holidays and 1 floating holiday.
  • 40 paid volunteer hours.
About TAPCO Credit Union

TAPCO Credit Union is a people-centric organization committed to diversity, equity, inclusion, belonging, and accessibility. We value our employees and members and strive to create a workplace where everyone feels valued and respected.

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