HVAC Support Specialist
1 week ago
At Reliant Air Conditioning, we pride ourselves on providing professional air conditioning and heating repair services along with quality energy-saving products for residential customers. Our commitment to excellence has earned us an 'A+' rating with the Better Business Bureau in both Dallas and Fort Worth.
We require our repair technicians to be NATE certified to ensure the highest level of service quality for our customers.
In this role, you will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences.
Key Responsibilities:
- Become an expert on our HVAC products and services.
- Assess service requests and resolve complex problems for our customers.
- Schedule service repairs and installations to meet our customers' needs promptly.
- Manage multiple conversations with customers simultaneously, providing clear and empathetic communication.
- Utilize various software platforms to effectively handle all inquiries.
Requirements:
- 1-2 years of experience in a customer-facing role, preferably in the service industry.
- High School Diploma/GED required.
- Prior HVAC-related experience is beneficial but not necessary.
- Excellent written and verbal communication skills to deliver top-notch customer support.
- Strong attention to detail and organizational abilities to prioritize tasks efficiently.
- Demonstrable strong interpersonal and communication skills.
- Ability to work well in a team-oriented environment and build effective relationships within the team.
Estimated Salary Range: $50,000 - $65,000 per year
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