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Event Registration Coordinator

2 months ago

Folsom, California, United States eic Full time
Location: Remote (US)

Salary: 21.50/hr

Position Overview:

The Event Registration Coordinator plays a crucial role in the events team, focusing on audience engagement for various events hosted by eic. This position is pivotal in ensuring effective outreach to both public and private sector participants for a range of events, including webinars, customized virtual or in-person gatherings, and large-scale regional summits. The coordinator thrives in a dynamic environment and is dedicated to delivering exceptional service to all stakeholders.

Key Responsibilities:
  • Deliver outstanding customer service through various communication channels to address event-related inquiries.
  • Develop and implement a strategic action plan with timelines for each assigned event.
  • Adhere strictly to project deadlines and maintain high standards of quality.
  • Regularly assess the progress of each event and collaborate with team leadership to identify additional support requirements.
  • Utilize marketing software to create, modify, and distribute event promotional materials.
  • Conduct follow-up communications via email to facilitate event registrations.
  • Engage potential attendees and sponsors through proactive outreach.
  • Assist in maintaining the integrity of the contact database, ensuring accurate updates and new entries.
  • Support registrants in completing payment processes for events with associated fees.
  • Research potential new event leads as necessary.
  • Generate detailed event reports for both internal and external clients.
  • Prepare and manage event materials, including printing and organizing registration documents and badges.
  • Provide on-site registration assistance during events, which includes setting up registration areas, greeting attendees, and managing on-site requests.
  • Ensure the proper functioning of on-site equipment and networks, including laptops, printers, and registration applications.
Qualifications:
  • Exceptional written and verbal communication abilities.
  • Highly organized with a keen attention to detail.
  • Able to manage multiple tasks in a fast-paced setting while remaining adaptable.
  • Self-motivated and capable of working independently.
  • Proficient in Microsoft Excel, Outlook, and Word.
  • Typing speed of at least 55 words per minute.
  • Skilled in conducting online research.
  • Minimum of two years of relevant office experience.
  • High level of technological proficiency with problem-solving skills.
  • Familiarity with HTML is advantageous but not mandatory.
  • Experience with Salesforce and/or HubSpot is a plus.
  • Physical capability to lift up to 50 lbs and perform tasks requiring bending and stooping.
  • Must have reliable internet access in the work environment.