Retail Team Member

2 weeks ago


Beckley, West Virginia, United States GameStop Full time

We are seeking a highly motivated and enthusiastic Retail Keyholder to join our team at GameStop. As a key member of our store team, you will be responsible for providing exceptional guest service, promoting products, and driving sales.

About the Role:

  • Assist the store management team in executing and supervising all store activities.
  • Provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model.
  • Maintain a clean and organized shopping environment, fostering guest loyalty and repeat business.
  • Supervise and delegate tasks to Sales Associates in the absence of management.

Key Responsibilities:

  1. Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop.
  2. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
  3. Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
  4. Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
  5. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.
  6. Complete Omni-Channel orders daily.
  7. Safeguard company assets through effective inventory control and loss prevention practices.
  8. Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
  9. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  10. Count, balance, and reconcile daily business transaction totals accurately in the POS system.
  11. Deliver bank deposits following established guidelines.
  12. Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.

Requirements:

  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • At least 1 year of retail sales, guest service, and/or management experience preferred.
  • Video game knowledge preferred.
  • Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Salary Range: $9.25 - $12.00/hour



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