Technical Support Specialist for Global Operations
2 weeks ago
H&R Block seeks a highly skilled Field Support Tech IFA to join our team. As a member of our global operations team, you will be responsible for providing technical support to retail tax offices worldwide.
About the RoleThis is an exciting opportunity to work with a dynamic team and utilize your technical expertise to resolve complex technical issues. You will be working closely with business partners, lead FST/CSM, and TSC to identify and resolve problems.
Key Responsibilities- Provide technical break-fix support for PC, peripheral, network, and software issues in retail tax offices worldwide
- Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat, and on-site visits
- Help troubleshoot/support FR offices by phone and chat
- Maintain an inventory of district resources and hot spare tracking and control for computer equipment in the district
- Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs
- Maintain network and telephone systems in company offices
- Document hardware problems and their resolution within the ticketing system
- Assist with special projects as needed
To be successful in this role, you will need:
- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record
- Ability to work independently or on a team
- Oral, written, and interpersonal communication skills
- Demonstrated decision-making, analytical, and problem-solving skills
- Demonstrated organization, prioritization, and project coordination skills
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you will have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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