Technical Support Specialist for Global Operations

2 weeks ago


Beckley, West Virginia, United States H&R Block Full time

H&R Block seeks a highly skilled Field Support Tech IFA to join our team. As a member of our global operations team, you will be responsible for providing technical support to retail tax offices worldwide.

About the Role

This is an exciting opportunity to work with a dynamic team and utilize your technical expertise to resolve complex technical issues. You will be working closely with business partners, lead FST/CSM, and TSC to identify and resolve problems.

Key Responsibilities
  • Provide technical break-fix support for PC, peripheral, network, and software issues in retail tax offices worldwide
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat, and on-site visits
  • Help troubleshoot/support FR offices by phone and chat
  • Maintain an inventory of district resources and hot spare tracking and control for computer equipment in the district
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs
  • Maintain network and telephone systems in company offices
  • Document hardware problems and their resolution within the ticketing system
  • Assist with special projects as needed
Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record
  • Ability to work independently or on a team
  • Oral, written, and interpersonal communication skills
  • Demonstrated decision-making, analytical, and problem-solving skills
  • Demonstrated organization, prioritization, and project coordination skills
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you will have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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