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Lead Manager of Pharmacy Services

2 months ago

Chester, Virginia, United States EVERSANA Full time
Job Overview

Company Overview:
At EVERSANA, we take pride in being recognized as a Great Place to Work globally. Our mission is to foster a healthier world through innovative solutions. Our dedicated team of over 7,000 professionals is committed to providing next-generation commercialization services tailored for the life sciences sector. We serve a diverse clientele, from pioneering biotech startups to established pharmaceutical firms, ensuring that groundbreaking therapies reach the patients who need them.

We value diversity in our workforce and believe that varied backgrounds and experiences enhance our ability to improve patient outcomes worldwide. We are looking for individuals who are not only skilled but also passionate about making a difference in the healthcare and life sciences industries. At EVERSANA, we cultivate an inclusive culture that reflects our core values.

Position Summary:

The Pharmacy Operations Manager oversees the daily functions of a dedicated team, including recruitment, workflow management, scheduling based on program requirements, performance assessment, and team growth. This role ensures adherence to key performance metrics and contractual commitments, thereby maintaining high levels of satisfaction among clients and customers. The Manager collaborates with leadership to formulate policies and procedures while identifying and suggesting operational enhancements.

Key Responsibilities:
  • Establish clear objectives, effective strategies, and measurable results.
  • Ensure efficient task completion by managing team performance and resources.
  • Motivate team members to maximize their contributions.
  • Develop a talent pipeline to meet future organizational needs.
  • Coordinate various projects, programs, and services.
  • Oversee daily team operations.
  • Facilitate onboarding and training for all team members on departmental protocols.
  • Identify and implement cross-training opportunities.
  • Schedule personnel according to program demands and available resources.
  • Mentor and develop direct reports through team meetings and individual sessions.
  • Act as a point of escalation for complex customer issues.
  • Engage with clients regarding operational performance based on program requirements.
  • Continuously assess team efficiency, productivity, and accuracy, implementing improvements as necessary.
  • Encourage effective collaboration across all organizational levels.
  • Adapt to a fast-paced environment while maintaining confidentiality and meeting deadlines.
  • Serve as a backup for team functions as needed.
  • Perform additional duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leadership Expectations:

As a leader, you must possess the skills necessary to achieve these objectives while demonstrating emotional intelligence aligned with our cultural values. In addition to the management responsibilities outlined above, this role entails:

  • Supervising a team, fostering a collaborative environment, and ensuring compliance with quality standards.
  • Addressing employee concerns, evaluating performance, and providing coaching.
  • Monitoring key performance indicators to ensure adherence to client contracts and customer satisfaction.
Job Requirements:
  • GED/High School Diploma with 10 years of experience or an Associate's Degree with 8 years of experience.
  • Proficiency in Microsoft Office Suite.
  • Experience in managed care, prescription benefits, medical billing, reimbursement, or pharmacy operations.
  • Strong written and verbal communication skills.
  • Advanced problem-solving abilities with attention to detail.
  • Experience in resolving complex customer relations issues professionally.
  • Able to collaborate with multiple stakeholders in a dynamic environment.
  • Flexibility to work varying hours based on business needs.
  • Registered Pharmacy Technician certification.
Preferred Qualifications:
  • Bachelor's Degree in Life Sciences, Pharmacy, or a related field.
  • Experience in managed care, prescription benefits, reimbursement, medical billing, or pharmacy.
  • Previous supervisory experience.
  • Certification as a Pharmacy Technician (CPhT) is preferred.
Work Environment:

The physical and mental demands of this position are representative of those encountered while performing essential functions. The employee may frequently need to reach, grasp, stand, or sit for extended periods, walk, talk, and hear. Occasionally, the employee may lift or move up to 25 pounds. The work environment is typically moderately quiet, with frequent interruptions and multiple demands.

Our Cultural Values:

At EVERSANA, we are committed to our cultural beliefs, which include:

  • Patient Focus: Prioritizing the patient's best interests.
  • Client Satisfaction: Taking ownership of client experiences and their outcomes.
  • Proactive Approach: Empowering ourselves and others to take immediate action.
  • Talent Development: Investing in personal and team growth.
  • Collaboration: Connecting with others to achieve shared goals.
  • Open Communication: Fostering transparent and timely dialogue.
  • Diversity and Inclusion: Creating an environment of respect and awareness.
  • Innovation: Embracing creativity in all endeavors.

We are an Equal Opportunity Employer, valuing diversity in our workforce and committed to fostering an inclusive environment.