Customer Service Representative

3 days ago


Warminster, United States Havis Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Havis Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Apply product knowledge to assist customers with questions and issues
  • Resolve customer complaints by understanding root causes, selecting and communicating effective solutions, and ensuring fast and effective implementation of resolutions
  • Support business relationships with end users, resellers, and independent reps
  • Communicate and coordinate with internal departments as necessary
  • Escalate customer issues to the Customer Service Supervisor when required
  • Contribute to continuous improvements by providing feedback and suggestions on the efficiency of the customer service process
Requirements
  • High School Diploma or equivalent
  • 3+ years of successful customer service experience
  • Effective problem-solving and analytical skills with the ability to apply product knowledge to assist customers
  • Experience with automated information systems (CRM/ERP)
  • Strong interpersonal and communication skills
  • Excellent listening, verbal, and written communication skills
  • Strong organizational and time management skills
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail, accountability, and self-motivation
  • Proficiency in Microsoft Office Suite
  • Ability to understand written and verbal instructions in English
  • Ability to work in a team environment and communicate effectively
Work Environment

Our office is equipped with modern technology and equipment. You will be working in a fast-paced environment with a dynamic team. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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