Store Lead Position

6 days ago

Antioch, California, United States Tailored Brands Inc Full time
Job Summary:

As a Store Lead at Tailored Brands Inc, you will play a key role in supporting store team members to achieve sales performance expectations. You will partner with the Store Manager to create a team selling environment and drive operational excellence when you are the manager on duty. This position involves opening and closing the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

- Inspire store team to achieve their best performance
- Execute strategies to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions

Leadership:

- Partner with the Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
- Assist in recruiting store staff and contribute to an inclusive store environment.

Performance:

- Support the management team in achieving store business plans, including sales, customer service, and operational goals.
- Understand how to leverage store reports to inform business decisions.
- Participate in driving business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with the management team to contribute to development plans.

Operational Excellence:

- Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
- Assist the management team with training store staff on all internal operational functions as assigned.
- Stay informed on corporate communication, directives, initiatives, policies, and procedures.
- Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace:

- Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Support a culture of learning and development, ensuring training tools are leveraged.
- Serve as a role model to all store team members and provide enthusiastic motivational leadership.
- Partner with the management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience:

- Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
- Leverage customer feedback to prevent or resolve customer concerns.
- Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

- Minimum of 1 year of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results-oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.

Physical Requirements:

- Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Pay range $18.28-$23.76/hr. We consider an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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