Electronics Repair Specialist
4 weeks ago
We are seeking a highly skilled and motivated Electronics Repair Specialist to join our team at Asurion. As a key member of our retail sales and service team, you will be responsible for providing exceptional customer service and technical expertise to our customers.
Key Responsibilities- Resolve customer issues by troubleshooting and repairing electronic devices
- Bring sales experience to consistently sell the Connected Home product and provide technical support solutions to customers
- Learn and apply the details of the Connected Home product and offer protection/tech support solutions to customers
- Perform in your role and achieve your goals by providing excellent service and technical/repair support, and creating satisfied customers
- Expand your knowledge of ubreakifix's products and culture
- Deliver world-class customer service
- Be responsible for inventory management and organize same-day pick-up inventory
- Work with cross-functional teams to deliver on programs/processes
- Provide feedback on work instructions and improve process flow
- Self-manage and set priorities while multi-tasking in a fast-paced environment
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail sales experience preferred
- A willingness to learn and leverage sales resources provided by Asurion
- Reliable and flexible when it comes to dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Willing to undergo and pass a background check including Criminal and Drug Test
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
Asurion is a leader in innovation, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.
Benefits- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
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