National Director of Claims Leadership
4 days ago
Turner Construction is seeking a highly skilled National Director of Claims to lead our claims team nationwide. This is a remote role with the option of a hybrid working arrangement.
About the Role
The ideal candidate will have a strong general liability background with exposure to handling claims nationwide. They will be responsible for driving optimum claims outcomes, supporting operational goals and business objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.
Key Responsibilities
- Plan, control, and coordinate claims activity and workflow within the claims unit/department to maintain the highest professional customer service and technical standards.
- Identify training needs within the various claims units and partner with claims training resources to ensure the development of high-quality training and education programs.
- Recommend claims procedural changes and plan, organize, and implement these changes in accordance with company guidelines.
- Maintain override capability, authorize settlements up to designated authority limits, and submit recommendations to designated officials for those claims in excess of authority level.
- Oversee and control allocated claims expenses.
- Provide performance management activities for personnel measured against business objectives and claims activity.
- Coach, mentor, and support continual professional development of staff.
Requirements
- 10+ years claims experience in the Property & Casualty Industry, with Construction claims experience preferred.
- 7+ years claims management experience.
- Multi-jurisdictional understanding of legal issues.
- Ability to lead a team of claims specialists who are technically experienced in severity claims.
- Ability to analyze reports and trend analysis to identify issues.
- Experience in complex coverage analysis and significant large loss evaluations, loss allocations.
- Superior communication, strategic thinking, and problem-solving skills.
- Excellent presentation skills, customer service, organizational, and interpersonal skills.
- Demonstrated financial acumen (budgeting, cost/benefit analysis, ROI, etc.).
- Strong knowledge of claims business processes, procedures, and workflows required.
- Demonstrated ability to manage and develop staff.
- College or legal degree preferred.
Equal Opportunity Employer
Turner Construction is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. VEVRAA Federal Contractor.
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