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Membership Growth Specialist

2 months ago

Frisco, Texas, United States KIDStrong Enterprises LLC Full time
About the Role

KidStrong Enterprises LLC is seeking a highly motivated and results-driven Sales Development Representative to join our team. As a Sales Development Representative, you will play a crucial role in driving membership growth across our network of locations.

Key Responsibilities
  • Outreach and Engagement:
    • Initiate contact with potential members to promote KidStrong programs and membership opportunities.
    • Utilize scripts and marketing materials to effectively communicate the benefits of KidStrong membership.
    • Build rapport and maintain relationships with leads to drive conversions and achieve sales targets.
  • Lead Management:
    • Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
    • Provide accurate and timely information to potential members about membership options, pricing, and program details.
    • Follow up with leads to answer questions, address concerns, and guide them through the enrollment process.
  • Collaboration with Franchisees:
    • Act as a liaison between headquarters and KidStrong franchisees to align sales strategies and goals.
    • Provide regular updates on lead generation, conversion rates, and market insights to franchisees to support their local marketing efforts.
    • Support franchisees with training and resources related to sales techniques and best practices for membership growth.
  • Sales Performance and Reporting:
    • Maintain accurate records of all sales activities and member interactions using CRM software.
    • Track sales metrics, including conversion rates, lead response times, and member retention rates.
    • Prepare regular reports and analysis for management on sales performance, trends, and opportunities for improvement.
Requirements
  • Proven experience in sales, preferably in a customer-facing role with a strong emphasis on phone-based sales or telemarketing.
  • Excellent communication skills with the ability to engage and build rapport over the phone and via text messaging.
  • Strong organizational skills and attention to detail to manage multiple leads and sales processes simultaneously.
  • Ability to work independently and collaboratively within a remote team environment.
  • Familiarity with CRM systems and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience in the fitness or education industry, particularly with children's programs.
  • Knowledge of sales techniques and strategies for membership-based businesses.
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
What We Offer
  • A fun and light environment with a purposeful role in a high-impact, growing company.
  • After an onboarding phase, this position would be in-office 4 days a week with the ability to work from home 1 day.
  • Benefits include medical, dental, vision, bonus eligibility, PTO, and holiday pay.