Customer Service Engineer

1 week ago

New York, New York, United States Voltguard Utilities Ltd Full time
About the Job

The Customer Service Engineer will play a pivotal role in delivering exceptional technical support to our customers through field service, onsite training, and preventive maintenance.

This position requires regular travel within a designated territory and throughout other parts of the United States, with a focus on providing expert technical support to both customers and internal teams.

Key Responsibilities
  • Field Service & Travel:

Travel regularly to customer and vendor locations within the designated territory and across other parts of the United States to provide technical service and support.

Technical Training:

Provide onsite training to customers on the operation, repair, and maintenance of Voltguard Utilities products, ensuring they are confident in using and maintaining the equipment.

Collaboration with Engineering Teams:

Work closely with engineering teams, technicians, and stakeholders at customer or vendor sites to troubleshoot issues and implement solutions.

Preventive Maintenance:

Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime, aligning maintenance schedules with customer production needs and equipment specifications.

Customer Support:

Provide timely, effective responses to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance.

Sales Support:

Collaborate effectively with sales teams and internal departments to understand customer needs, enhance service delivery, and identify opportunities for product improvement.

Issue Resolution:

Address technical problems efficiently, providing rapid solutions and escalating complex issues to specialized teams when necessary.

Documentation & Reporting:

Maintain detailed service records, generate service reports, and communicate insights or recurring issues to relevant departments for continuous improvement.

Key Qualifications
  • Education & Experience:

Associates degree in electronics or equivalent military experience required; at least 2 years of related field service experience preferred.

Technical Skills:

Strong technical knowledge of electrical systems, renewable energy products, and related equipment; proficiency in using diagnostic tools, maintenance software, and CRM systems.

Interpersonal Skills:

Excellent problemsolving skills and the ability to work independently in remote or highpressure environments; strong interpersonal skills with the ability to collaborate effectively across teams and departments.

Travel Requirements:

Valid drivers license and the ability to meet travel requirements, including overnight trips and occasional extended stays.

Why Voltguard Utilities Limited?

We offer a competitive compensation package, including a salary, travel allowances, and a comprehensive benefits plan. We also provide opportunities for continuous learning, certification, and advancement in a growing industry.

We recognize the importance of work-life balance and offer flexibility when possible, considering the travel demands of the role. We appreciate hard work and celebrate success with performance-based rewards, recognition programs, and a supportive culture.

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Customer Service Open House Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...

  • Customer Service Engineer

    4 weeks ago

    New York, New York, United States Voltguard Utilities Ltd Full time

    About the JobVoltguard Utilities Limited is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer support team, you will play a critical role in delivering exceptional technical support and service to our customers.Key ResponsibilitiesField Service & Travel: Travel regularly to customer and vendor locations to...

  • Customer Service Engineer

    1 month ago

    New York, New York, United States Voltguard Utilities Ltd Full time

    About the JobVoltguard Utilities Limited is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer support team, you will play a critical role in delivering exceptional technical support and service to our customers.Key ResponsibilitiesField Service & Travel: Travel regularly to customer and vendor locations to...

  • Customer Service Engineer

    4 weeks ago

    New York, New York, United States Siemens Industry Software GmbH Full time

    Transforming Healthcare TogetherSiemens Healthineers is a leading global medical technology company with a rich history of innovation and dedication to improving patient outcomes. We are seeking a highly skilled Customer Service Engineer to join our team in the NYC Metro area.About the RoleAs a Customer Service Engineer, you will be responsible for servicing...

  • Customer Service Engineer

    1 month ago

    New York, New York, United States Siemens Industry Software GmbH Full time

    Customer Service Engineer - CT - NYC MetroMalvern, United States of America; New York, United States of AmericaJob SummaryWe are seeking a skilled Customer Service Engineer to join our team in the NYC Metro area. As a key member of our service team, you will be responsible for installing, servicing, and maintaining Siemens imaging equipment at customer...

  • Customer Service Engineer 2

    1 month ago

    New York, New York, United States Siemens Industry Software GmbH Full time

    Customer Service Engineer 2 - InVitro -Suffern, NYTarrytown, United States of America; Suffern, United States of AmericaJob SummaryWe are seeking a highly skilled Customer Service Engineer 2 to join our team at Siemens Healthineers. As a key member of our customer support team, you will be responsible for installing, troubleshooting, and repairing diagnostic...

  • Customer Service Engineer

    1 week ago

    New York, New York, United States IT Concepts Full time

    Job SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide technical support to customers via...

  • Customer Service Engineer

    1 week ago

    New York, New York, United States IT Concepts Full time

    Job SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our government customers across the United States.Key ResponsibilitiesProvide technical support to customers via phone, email, and remote desktop...

  • Customer Service Representative

    3 days ago

    New York, New York, United States Axionova Engineering Limited Full time

    Job DescriptionAbout Axionova Engineering LimitedWe are a forward-thinking engineering company committed to delivering high-quality solutions across diverse engineering sectors. Our dynamic team is growing, and we are seeking a Customer Service Representative to help maintain our standard of excellence by being the first point of contact for clients,...

  • Customer Service Engineer III

    2 weeks ago

    New York, New York, United States Canon USA & Affiliates Full time

    Job SummaryWe are seeking a highly skilled Customer Service Engineer III to join our team at Canon Medical Systems USA, Inc. This role will involve installing, maintaining, and servicing medical imaging equipment across multiple product lines.Key ResponsibilitiesInstall and maintain medical imaging equipment effectively and efficiently.Perform PM inspections...

  • Customer Service Representative

    1 month ago

    New York, New York, United States Catholic Health Service Full time

    Job SummaryCatholic Health Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Single Business Office, you will be responsible for ensuring customer satisfaction by providing timely and accurate information to patients and their families.Key Responsibilities:Resolve customer...

  • Service Engineer

    1 week ago

    New York, New York, United States Soudronic Ltd Full time

    Job SummaryWe are seeking a highly skilled Service Engineer to join our team at Soudronic Ltd. in Briarcliff Manor, NY. As a key member of our installation and maintenance team, you will be responsible for overseeing the complex installation of machines for can-making production lines, including the installation of speed-up kits, retrofits, and overhauls at...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Sterling Engineering Inc. Full time

    Job Title: Customer Service RepresentativeAt Sterling Engineering Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries, and ensuring their satisfaction with...

  • Customer Service Manager

    4 weeks ago

    New York, New York, United States Consolidated Edison Company of New York Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Project Manager to join our team at Consolidated Edison Company of New York. As a key member of our organization, you will be responsible for managing the installation of new and expanded electric and gas service facilities for our largest and most sensitive customers.Key...

  • Field Service Engineer

    1 month ago

    New York, New York, United States Bodorlaser, Inc Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Bodorlaser Inc. in the United States. As a Field Service Engineer, you will be responsible for providing technical support and after-sales service to our customers in the field.Key Responsibilities:Provide technical advice and support to customers via...

  • Field Service Engineer

    1 month ago

    New York, New York, United States Bodorlaser, Inc Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Bodorlaser, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field.Key Responsibilities:Provide technical advice and support to customers via phone, email, and...

  • Field Service Engineer

    3 weeks ago

    New York, New York, United States Babcock & Wilcox Full time

    Job Title: Field Service EngineerBabcock & Wilcox is seeking experienced Mechanical, Chemical, and Civil Engineering professionals to join our team of talented Field Service Engineers. These individuals provide best-in-industry expertise and support on a broad range of B&W utility, industrial, and environmental products to our customers.Job Summary:As a...

  • Testing Specialist

    4 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Field Service Engineer

    4 weeks ago

    New York, New York, United States TTG Imaging Solutions LLC Full time

    Job Title: Field Service EngineerTTG Imaging Solutions LLC is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing imaging equipment at various customer sites.Key Responsibilities:Install, service, and maintain imaging equipment, including PET,...

  • Custom Solutions Engineer

    3 weeks ago

    New York, New York, United States Ulster County Manufacturing Job Board Full time

    Job Title: Custom Solutions EngineerAt Fair-Rite Products Corp., we are seeking a highly skilled Custom Solutions Engineer to join our Sales and Marketing Team. As a key player in shaping innovative ferrite products for customers, you will collaborate with clients to understand their technical needs and provide expert recommendations to guide them towards...