Field Operations Manager
1 week ago
CS Contract Solutions is seeking a highly skilled Field Supervisor to join our team. As a Field Supervisor, you will play a critical role in supporting the quality, safety, and training functions of our Frontier Field Operations.
Key Responsibilities- Lead the service delivery efforts of our field technicians, ensuring they have the resources and skills needed to support work initiatives.
- Support compliance through enforcement of standards, policies, and processes.
- Provide leadership and motivation to team members, promoting an Always Be Coachable culture.
- Determine training requirements and implement effective training programs.
- Conduct regular inspections to ensure quality and safety standards are met.
- Perform special projects and other duties as assigned.
- Previous experience managing teams within a telecom technical environment, preferably with 4+ years of experience.
- Strong skills and experience in employee development, including training, coaching, and mentoring.
- Computer skills, including Excel, email, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Frontier.
- Valid driver's license with a satisfactory driving record.
- 2+ years of experience managing teams within a telecom technical environment.
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
- 2+ years of experience with Excel, email, and legacy systems.
- Duty Management work will be scheduled on a rotation basis, and pager duty will be required.
This is a full-time salary-based position with a competitive salary range of $70,000 to $90,000 based on experience.
We offer health, vision, and dental insurance, PTO, and 401k. Our company values a consultative approach, and we encourage our employees to establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and demonstrate customer-focused behavior.
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