Store Operations Manager

2 months ago

Ann Arbor, Michigan, United States Sierra Full time
Job Summary

We are seeking a highly skilled and experienced Key Carrier to join our team at Sierra. As a Key Carrier, you will play a critical role in maintaining the overall success of our store, ensuring that our customers receive exceptional service and that our operations run smoothly.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service skills and a commitment to delivering a positive customer experience.
  • Act as a role model for our store team, promoting a culture of honesty and integrity and maintaining confidentiality.
  • Assume Manager on Duty responsibilities, adhering to company policy and procedure and ensuring that our store is run in accordance with our standards.
  • Ensure that our store team performs tasks and activities in accordance with our store plan, prioritizing as needed and addressing immediate customer service issues.
  • Exercise discretion regarding customer service policies to satisfy customers, while maintaining our company's standards and procedures.
  • Maintain accurate Associate coverage in service areas to ensure a positive customer experience.
  • Ensure that our Associates adhere to all operational procedures and that opening/closing procedures are executed according to company guidelines.
  • Communicate effectively with management and Associates, setting and addressing priorities and providing progress updates.
  • Provide and accept recognition and constructive feedback, and provide feedback, recognition and coaching to Associates.
  • Partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs, and support and participate in shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
Requirements
  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail experience, 6 months leadership experience.
Benefits

We offer a comprehensive benefits package, including:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Those who meet service or hours requirements are also eligible for:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Compensation

This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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