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Customer Service Cashier

2 months ago


Columbus, Ohio, United States Willy Ts-columbus Full time
Key Responsibilities
  • Welcomes every customer warmly upon entering the establishment.
  • Records customer purchases accurately at the register and drive-through, if applicable.
  • Communicates orders to the kitchen staff to ensure timely preparation.
  • Monitors the status of orders to guarantee swift delivery.
  • Assists in packaging food items for customers.
  • May assist in food preparation and kitchen duties as needed.
  • Promotes in-store offers and specials when appropriate.
  • Addresses and resolves customer feedback, concerns, and inquiries.
  • Maintains cleanliness at the service counter and dining area.
  • Regularly cleans and maintains the floor area.
  • Restocks necessary supplies such as napkins, straws, and lids in the dining space.
  • Records the number of orders processed and cash received.
  • Handles financial transactions for the establishment.
  • Conducts inventory checks of supplies with the supervising manager when required.
  • Processes payments from customers and provides accurate change.
  • Manages credit and debit card transactions efficiently.
  • Maintains a balanced cash drawer at the end of each shift.
  • Completes assigned tasks as directed by management.
Essential Skills and Qualifications
  • Strong numerical aptitude.
  • Ability to follow instructions and meet objectives.
  • Exhibits excellent customer service and interpersonal abilities.
  • Effective communication skills with diverse customers and team members.
Work Environment
A cashier in a fast-paced food service setting interacts with a high volume of customers throughout each shift, which can be demanding. Prolonged periods of standing while processing orders and addressing customer concerns are common, potentially leading to physical strain. Due to the nature of cash handling, regular hand sanitization is crucial. The work environment is typically lively, warm, and can be noisy. Additionally, the presence of hot cooking equipment and food items requires caution to prevent accidents.