Customer Service Representative

3 weeks ago


Poughkeepsie, New York, United States CareerNation Full time
Job Title: Call Center Agent

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at CareerNation. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Answer and direct incoming calls to the appropriate department or person
  • Take messages and process them accordingly
  • Know physicians and staff schedules for all offices
  • Have general information regarding insurance, schedule, procedures, and services provided by the Group
  • Keep log of physician telephone numbers, cell phones, and pager numbers
  • Responsible for taking consults called in by the hospital, physicians, or service and relaying them to physicians requested
  • Handles emergencies according to specified procedure
  • Turns over calls to the answering service as per instructed
  • Keeps answering service advised to covering physicians, physician telephone pagers, and telephone numbers
  • Confirms physicians' daily appointments, checking information and updating when possible
  • Maintains information and confidentiality
  • Performs related work as required
Requirements:
  • Adheres to all CareMount Medical Group's policies and procedures including OSHA and HIPAA guidelines
  • Knowledge of business office procedures
  • Knowledge of Call Manager software and communication procedures
  • Skill in operating a communications system
  • Ability to read, understand, and follow oral and written instructions
  • Ability to speak clearly and concisely with a pleasant telephone voice
  • Ability to handle stressful situations
  • Ability to establish and maintain effective working relationships with patients, physicians, staff, and the public
Working Conditions:
  • Work is performed in a reception area
  • Involves frequent contact with patients, physicians, and staff
  • Work may be stressful at times, interaction with others is constant and interruptive
  • Contact involves dealing with sick people


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