Sales and Service Director

3 weeks ago


Brooklyn, New York, United States LVMH Full time
Sales and Service Leader

We are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, and executing our client service model and sales strategies to drive customer engagement.

Key Responsibilities:
  • Develop and implement sales and service strategies to meet business objectives.
  • Provide coaching and guidance to team members to ensure they excel in their roles.
  • Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Ensure compliance with store standards and maintain a professional environment.
  • Support client loyalty programs and services to drive customer retention and loyalty.
Qualifications/Experience:
  • Proven leadership experience in retail sales or services.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
What We Offer:
  • A competitive hourly rate of $33.41.
  • A flexible work schedule with the option to work up to 19 hours a week.
  • A comprehensive benefits package, including healthcare and wellbeing benefits.
  • A diverse and inclusive work environment that values and celebrates individuality.

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. We are committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws.



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