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Associate Roving Personal Banker

2 months ago

WilkesBarre, Pennsylvania, United States Quality Talent Group Full time
About this Role

We are seeking a highly skilled and motivated Associate Roving Personal Banker (SAFE) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will provide exceptional customer service and support across a variety of branch locations within a specific geography.

Key Responsibilities
  • Provide support to branch locations within a specific geography, ensuring seamless customer service and support.
  • Be flexible and adaptable to changing priorities and new surroundings, meeting customer needs with professionalism and care.
  • Participate in delivering exceptional customer experiences by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Develop a deep understanding of bank products and services to connect with customers' needs and provide tailored solutions.
  • Interact with customers to demonstrate care and build strong relationships, providing options for bank products and services that meet their needs.
  • Refer customers' financial needs to other bankers and partners as needed, ensuring seamless support and guidance.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are recognized for our commitment to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.