Customer Experience Team Lead

4 days ago


WilkesBarre, Pennsylvania, United States T.J. Maxx Full time
T.J. Maxx - Customer Experience Role

As a Customer Experience Team Lead at T.J. Maxx, you will be responsible for promoting an excellent customer experience. This includes overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience while promoting loyalty programs, addressing customer concerns and issues promptly, and coordinating breaks for all.

Key Responsibilities:
Be responsible for promoting an excellent customer experience
Oversee a team of Associates at the front of store
Train and coach Associates on personalizing the customer experience while promoting loyalty programs
Address customer concerns and issues promptly
Coordinate breaks for all

Requirements:
Excellent customer service skills
Ability to lead and motivate a team
Strong communication and interpersonal skills
Ability to work in a fast-paced environment

What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment

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