Customer Service Representative

4 weeks ago


Fairview Heights, Illinois, United States Fresh Thyme Farmers Market Full time
Fresh Thyme Farmers Market - Courtesy Clerk

We are seeking a highly motivated and customer-focused Courtesy Clerk to join our team at Fresh Thyme Farmers Market. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a smooth checkout process, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Provide outstanding customer service by greeting and acknowledging every customer, inquiring if any assistance is needed, and thanking them for shopping at Fresh Thyme.
  • Pack grocery items carefully in paper or plastic bags, arranging heavy and bulky items at the bottom and ensuring meat and cleaning products are separated from all other products.
  • Carry grocery bags or use a cart to bring bags to customer's vehicle if requested.
  • Verify the price of product against the price on the stock shelf as requested.
  • Collect shopping carts from the parking lot and surrounding areas and return them to the store.
  • Remove all trash and ads from carts when returning to the store.
  • Return all unwanted items left at the checkout counter to their appropriate shelf locations.
  • Assist in maintaining an orderly appearance of the checkout area, including regular wipe-downs of the food belt and scale.
  • Maintain adequate supplies of bags at each register.
  • Communicate customer concerns and requests to management.
  • Ensure the cleanliness of the front-end department, storage area, and work area for safety, including cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from the floor, and sweeping.
  • Respond positively to customer inquiries and assist customers with purchases, information, and product selection.
  • Sustain a high level of product knowledge and product preparation.
  • Walk the department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
  • Keep the front dining counter clean and wiped down.
Requirements:
  • High school diploma or equivalency degree.
  • Preferred 1-2 years of grocery retail experience in front-end department processes and procedures.
  • Previous experience in a natural foods industry is a plus.
What We Offer:
  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Team member discount
  • Career growth opportunities

At Fresh Thyme Farmers Market, we are committed to providing our customers with a unique and personalized shopping experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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