Restaurant General Manager

1 day ago

Sand Springs, Oklahoma, United States Vibe Restaurants Full time
Job Summary

The General Manager is responsible for overseeing the daily operations of a single store, ensuring delivery on the Customer Promise and achieving desired store outcomes. This includes managing financial controls, operations, people development, customer service, and compliance with LCE/Vibe standards across all shifts.

Key ResponsibilitiesWe Love What We Do
  • Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.
  • Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations.
  • Identifies and resolves bottlenecks in operations to improve our customer service promise 30 seconds or less.
  • Gets the right people involved to prevent and resolve store equipment problems.
  • Monitors VR/LCE operational programs, processes, and metrics to identify store issues.
We Live the HNR Promise
  • Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.
  • Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly, and professional manner.
  • Directs crew to take pride in the details of delivering our Customer Promise and Brand Delivery Standards.
We Win As A Team
  • Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes, and policies.
  • Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards.
  • Coaches crew members on crew stations and making them feel their contributions are valuable.
  • Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.
We Act Like Owners
  • Assumes full responsibility for the store profit and loss management by implementing market strategies.
  • Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
  • Removes performance barriers.
Vibe Restaurants Compliance
  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies.
  • Motivates and educates crew members and other management to comply with loss control procedures.
Requirements
  • Must be 18 years of age.
  • High school diploma or equivalent.
  • Demonstration of leadership skills.
  • English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  • Proficient math skills.
  • Completed or willing to complete LCE/Vibe management certifications.
  • Completion or willing to complete Anti-Harassment training.
Critical Relationships
  • Reports to Operations Coach.
  • May be coached by Regional Director.
  • Supervises management and crew team members.
Potential Career Path
  • Assists with new store openings, help with smooth store acquisitions.
  • Certified Training Store.
  • Operations Specialist/Operations Coach/Market Coach.

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