Reno Direct Operations Manager
3 weeks ago
Reno Direct Operations Manager
We are seeking a highly organized and experienced professional to fill the role of Reno Direct Operations Manager. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our customer service call center, including training staff, resolving complex issues, and maintaining accurate records.
Key Responsibilities:
- Oversee the day-to-day operations of the customer service call center
- Develop and implement effective training programs for staff
- Provide exceptional customer service and resolve complex issues in a timely manner
- Maintain accurate records and reports as required
Requirements:
- Bachelor's degree or equivalent experience
- 3+ years of experience in customer service or a related field
- Proven track record of success in leading teams and developing training programs
- Excellent communication and interpersonal skills
Estimated Salary: $64,819.50 - $86,638.40 annually based on location and experience
About Us: The City of Reno is a vibrant and growing community that offers a unique blend of urban and outdoor living. We are committed to providing excellent customer service and creating a positive experience for our citizens.
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