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Senior UX Researcher

2 months ago

New York, New York, United States Equinox Full time
Job Summary

We are seeking a highly skilled Senior UX Researcher to join our Product Design Team at Equinox Group. As a key member of our team, you will be responsible for delivering human-centered insights that inform and shape our digital experiences.

Key Responsibilities
  • Design and conduct research studies to uncover customer pain points and identify opportunities for growth and innovation.
  • Collaborate with UX/UI designers, product managers, and data analysts to understand user needs and create the best user experiences for prospects and members.
  • Develop and execute research plans, including developing screeners, creating discussion guides, managing recruitment, and moderating sessions.
  • Conduct qualitative and quantitative user research using in-person and remote moderated interviews, unmoderated studies, ethnographies, surveys, contextual inquiries, co-creation sessions, card sorts, concept testing, and competitive analysis.
  • Deliver and communicate human-centered insights, findings, and recommendations that inform and shape our product strategy creatively and compellingly.
  • Present insights at both executive and team levels, being able to dive deep into details as needed and provide high-level summaries for quick decision-making.
Requirements
  • 5+ years of relevant work experience.
  • Excellent knowledge of qualitative and quantitative research methods.
  • Experience synthesizing findings and translating insights into actionable recommendations.
  • Strong problem-solving skills with a curious mindset.
  • Proficiency with remote research and survey tools such as, Qualtrics, and Alida.
  • Expertise in data analysis including pivot tables using Excel and cross tabs analysis for survey reports with segmentation.
  • Strong statistical analysis skills for statistical significance trend analysis.
  • Excellent written and verbal communication skills, with strong active listening and organizational abilities.
  • Ability to track research projects in Airtable.
  • Positive attitude and passion for storytelling.
  • Self-starter who thrives in a fast-paced, dynamic environment.
  • Exceptional project management and organizational skills, with a keen attention to detail.
  • Deep understanding of the evolving digital landscape.
  • Highly motivated and self-managed with a strong analytical ability and intellectual curiosity.
  • Ability to understand, challenge, and enhance product design thinking while staying true to the voice of the consumer.
  • Anticipate user needs through creative, curious, and passionate thinking with a clear vision for both short-term and long-term business goals.
  • Commitment to delivering the best experience for our end users and the business.
Technical Requirements
  • Conduct member interviews for new features and flows, including moderated with members and unmoderated research.
  • Conduct CSAT reports and analysis, research readouts, and pulse checks for app and website sentiment.
  • Conduct generative member interviews on an ongoing basis.
What We Offer
  • We offer competitive salary, benefits, and industry-leading commission opportunities for club employees.
  • Complimentary Club membership.
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop.