Program Supervisor

2 weeks ago

Brooklyn, New York, United States CAMBA Full time
Job Title: Program Supervisor, Homelessness Prevention Initiative

CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners working together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. Our programs serve a diverse cross-section of New Yorkers, including new mothers in Brownsville and job seekers in the Rockaways.

The Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to at-risk individuals and families to prevent homelessness. Our team works with clients to overcome problems with public benefits, housing, education, healthcare, and other issues that could impede their ability to maintain stable households.

Key Responsibilities:
  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders regarding best program practices.
  • Ensure that all client files and electronic files are kept in compliance with funder's standards and implement CAMBA internal Quality Assurance protocol.
  • Analyze case management program and demographic data to make programmatic improvements.
  • Supervise, coach, motivate, and counsel direct reporting staff to excel.
  • Plan and organize program activities to maximize program contract's goals and performance targets.
  • Improve teamwork among direct reporting staff as well as among peers.
  • Troubleshoot and make decisions within the boundaries of authority level, in accordance with program policies, procedures, and protocols.
  • Work with direct reporting staff to improve work performance through client feedback, training, and other appropriate mechanisms.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Assist in recruiting of program eligible clients.
  • Confer with CAMBA's Management staff as needed regarding programmatic and personnel issues.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Monitor and review clients' progress weekly by conducting case conferences with staff.
  • Review all documentation related to clients' progress for accuracy, completeness, and clarity.
  • Participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
  • Prepare marketing materials for the program.
  • Reach out and market the program to the community in order to recruit clients.
  • Prescreen clients over the telephone for eligibility and may schedule intake appointments.
Requirements:
  • Bachelor's degree (e.g., B.A., B.S.W.) and at least 1 year of supervisory experience and/or equivalent experience.
Benefits:

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status, or sexual orientation.

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