Treasury Management Operations Support Specialist

3 weeks ago

Roseville, California, United States Poppy Bank Full time
Treasury Management Operations Support Role

Poppy Bank is seeking a highly skilled and experienced Treasury Management Operations Support professional to join our team. As a key member of our Treasury Management Operations Department, you will play a critical role in ensuring the smooth and efficient operation of our Treasury Management Services.

Key Responsibilities:
  • Support the onboarding process for new Treasury Management clients, ensuring accurate and timely completion of all operational responsibilities.
  • Deliver exceptional customer service to both external clients and internal partners, including branches and business development officers.
  • Actively participate in cross-training to ensure support for clients and continued movement in the onboarding processes, regardless of staffing.
  • Process tasks such as armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass-through deposits, positive pay exceptions, and incoming check return notifications.
  • Complete monthly and quarterly department reports and checklist items.
  • Process third-party vendor fees.
  • Write custom reports in CRM BI.
  • Review bank statements to identify client needs and create proformas to assist in proposals to commercial clients.
  • May go on-site for client visits with Business Development Officers and branch staff, when appropriate.
  • Take detailed notes when communicating with clients to address all needs in a timely manner.
  • Ensure the collection of necessary business documents and agreements, when applicable, are received in a timely manner.
  • Lead trainings on Treasury Management Service products and procedures, ensuring clients are educated on applicable rules and regulations.
  • Support clients and ensure continued progression of the onboarding process.
  • Work closely with Business Development Officers in providing a high level of customer relations and service to business customers.
  • Analyze account activity data to risk-rate ACH and remote deposit clients on a periodic basis, identifying any account activity issues or recommendations for limit updates.
  • Stay apprised of new developments and updates to the bank's Treasury Management Services.
  • Ensure client files are complete and in compliance, maintaining documentation within client files to track updates to relationships and/or services.
  • Review and respond to Client Interest Forms for Treasury Management Services.
  • Update balances and new accounts monthly in the TM Tracking Log and ensure the proformas and operational tracking log portions are kept up to date, submitting to the TM Operations Support III for review in a timely manner.
  • Manage the TM Services email inbox and voicemail to ensure exceptional customer service.
Requirements:
  • Minimum of 2-3 years' experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products.
  • Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment.
  • Excellent presentation and communication skills, both written and verbal.
  • Excellent organizational and time management skills with proven ability to prioritize and manage workload.
  • Excellent customer service and relationship management.
  • Strong leadership and interpersonal skills, presenting a positive and professional image.
  • Proficient in providing technical-level support.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Ability to multi-task in a fast-paced environment.
Physical/Mental Demands & Work Environment:

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem-solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel, and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For San Francisco Postings, review Fair Chance Ordinance.

Poppy Bank Notice to Applicants CCPA & CPRA.

Salary Description: $22.95-$31.90/hour DOE

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