Healthcare Access Specialist

2 weeks ago

Slidell, Louisiana, United States Ochsner Clinic Foundation Full time

Ochsner Clinic Foundation has a rich history of dedication to serving the community since 1942. Our unwavering commitment to healing, leading, educating, and innovating remains at the forefront of our mission. Every achievement and every patient success story is a testament to the hard work of our exceptional staff.

At Ochsner, every role contributes to making a significant impact on patient care. We invite you to explore a rewarding career with us and be part of our mission to enhance the health of our community.

Position Overview:

This role is essential in welcoming patients and visitors with professionalism, whether through phone interactions or face-to-face engagements. Responsibilities include initiating appointment scheduling and managing the check-in process for patients. The position requires the collection and verification of accurate identification and demographic information for the patient's permanent medical record, which is crucial for ensuring proper reimbursement while upholding the confidentiality of all patient data.

Key Responsibilities:

  • Deliver exceptional customer service to patients, guests, and family members.
  • Facilitate the patient scheduling, clinic registration, or hospital admission processes.
  • Ensure the completion of all necessary forms and gather accurate documentation.
  • Efficiently collect and input patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts.
  • Conduct financial assessments for each case and inform patients of their financial responsibilities.
  • Maintain daily cash drawer balances, prepare deposit slips, and adhere to cash handling procedures.
  • Foster respectful and cooperative relationships with staff, actively working to prevent or resolve conflicts.
  • Adapt communication and service delivery to meet the needs of diverse patient populations.
  • Perform other related duties as assigned.

Qualifications:

Education:

  • Required: High school diploma or equivalent.
  • Preferred: Associate's degree.

Experience:

  • Required: One year of relevant experience in a hospital, clinic, medical office, or customer service environment.

Certifications:

  • Preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or certification as a Medical Assistant.

Skills and Abilities:

  • Proficient in computer skills necessary for data entry and information retrieval.
  • Strong verbal and written communication skills, with the ability to present information clearly and professionally.
  • Familiarity with Windows applications and various software relevant to the role.
  • Excellent interpersonal skills and the ability to work collaboratively across departments.
  • Ability to manage high-stress situations while maintaining professionalism.
  • Strong organizational, time management, and conflict resolution skills.
  • Attention to detail and analytical skills for effective decision-making.

Physical and Environmental Demands:

This position may require frequent exertion of 10 to 20 pounds of force and occasional exertion of up to 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Employee Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage, life insurance, short-term and long-term disability, retirement plans, and paid time off, among other benefits. Please note that benefits are subject to change.

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