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Clinical Support Specialist
2 months ago
About WakeMed
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.
Job Summary
The Clinical Support Specialist provides administrative support to patients, families, and professional staff to ensure efficient customer-oriented service delivery. This role actively supports and incorporates WakeMed's Patient & Family Centered Care (PFCC) model by delivering patient care under the direction of the Registered Nurse.
Key Responsibilities
- Deliver patient care under the direction of the Registered Nurse, incorporating the four key concepts of PFCC: Dignity and Respect, Information Sharing, Participation, and Collaboration.
- Support and facilitate patient and family participation in care and decision-making.
- Communicate and share complete and unbiased information with patients and families in ways that are affirming and useful.
- Collaborate with patients, families, and healthcare teams to ensure seamless care delivery.
- Understand the needs of the organization and support the mission, vision, values, and aspirational goals.
Requirements
- 1 year of clinical experience in an Emergency Department, preferred.
- High School Diploma or Equivalent, required.
- College courses in Nurse Aide, required.
- Nurse Aide I certification, required.
