Food Service Supervisor

4 weeks ago

Palmer, Massachusetts, United States Global Partners Full time
Job Description:

Global Partners is seeking a highly skilled Food Service Supervisor to lead our deli and food service department. As a key member of our team, you will be responsible for directing and supervising all activities in the deli and food service department, ensuring that our guests receive exceptional service and our sales goals are met.

We are a company that values our employees and offers opportunities for growth and development. Our Talent Development Team creates trainings for growth and job development, and we offer competitive salaries and benefits.

The ideal candidate will have prior experience in a fresh foods environment, preferably in a managerial role, and will be able to lift up to 25 pounds occasionally. They will also be able to work in walk-in coolers and freezers, stand for long periods of time, and be dexterous enough to use necessary equipment.

We are an equal opportunity employer and foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

Key Responsibilities:

  • Direct department personnel to achieve merchandising, sales, and guest service goals.
  • Select, onboard, and coach new team members.
  • Schedule team members and ensure adequate staffing levels.
  • Offer product information, provide selling suggestions, and actively sample products.
  • Take guest orders, ensure orders are completed on time, and to the guest's satisfaction.
  • Ensure department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
  • Order products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
  • Oversee the preparation and serving/merchandising of deli/food service items.
  • Display deli and food service items following deli and food service department and/or company merchandising guidelines.
  • Follow product recipes without deviation.
  • Attentively rotate deli/food service items for sale, ensuring quality and safety and product shrink control.
  • Receive merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
  • Periodically count product for inventory purposes.
  • Complete all paperwork in a timely and accurate manner.
  • Process cash register transactions, giving back change, and refunds.
  • Use scale printer machine, ensuring weights and pricing are correct.
  • Understand the importance of monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
  • Keep clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
  • Ensure all department personnel use proper safety equipment and procedures.
  • Perform other duties as needed or assigned by management.

Requirements:

  • High School Diploma or Equivalent.
  • Applicants must be at least 18 years old.
  • Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
  • 2 years prior experience in a fresh foods environment, preferably in a managerial role.
  • Must have reliable transportation and an active driver's license.
  • Serv-safe certification preferred.
  • Must have the ability to lift up to 25 pounds occasionally.
  • Work in walk-in coolers and freezers.
  • Stand for long periods of time, bend and twist below waist, and frequently lift and/or maneuver merchandise and supplies, as well as reaching above shoulder height.
  • Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.

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