Loan Officer

2 days ago


Kalamazoo, Michigan, United States Kalsee Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced MSR/Loan Officer to join our team at Kalsee Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, processing loan applications, and making lending decisions.

Key Responsibilities
  • Deliver outstanding member service by greeting each member with a smile, displaying Kalsee's values, and proactively engaging with members.
  • Interview and open accounts for members, ensuring a seamless and efficient experience.
  • Process loan applications, make lending decisions, and close loans in a timely and accurate manner.
  • Cross-sell Kalsee products and services to members, increasing revenue and enhancing their financial well-being.
  • Perform teller transactions, approve checks, and manage the vault, ensuring the security and integrity of our financial systems.
  • Handle member complaints and take appropriate action to resolve them, maintaining a high level of member satisfaction.
  • Stay up-to-date with new loan products and services, expanding your knowledge and expertise to better serve our members.
  • Assist in training new staff, sharing your expertise and experience to ensure a smooth onboarding process.
  • Review all activities for compliance with established policies, procedures, and regulations, ensuring our credit union remains in good standing.
Requirements
  • Minimum 2 years of credit union or banking experience in a branch environment, with a strong background in lending and member service.
  • Previous lending experience is highly preferred, with a proven track record of success.
  • Proficient in Microsoft Office products, with excellent verbal and written communication skills.
  • Bachelor's degree preferred, with a high school diploma or equivalent required.

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