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Supervisor-Vendor Relationship Manager

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Chicago, Illinois, United States McDonald's Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor-Vendor Relationship Manager to join our team at McDonald's. This is a key role that will be responsible for delivering transformative excellence in vendor governance and strategic initiatives, fostering collaboration, efficiency, and innovation across the organization.

Key Responsibilities
  • Support Enterprise Services, Risk Management, Security, Back Office Applications, and Software provider relationships through tool enablement.
  • Accountable for the McDonald's Global Technology services portfolio, ensuring a structured approach to supervising all service providers.
  • Facilitate the involvement of key executives in governance processes for Service Providers, including key decision making related to agreements.
  • Execute on the VMO strategy on behalf of McDonald's.
  • Execute the portfolio risk management program to ensure provider compliance.
  • Serve as a subject matter authority to McDonald's stakeholders, corporate procurement and legal to obtain their assistance in contract-related activities.
  • Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to McDonald's Global Technology and business partners.
  • Monitoring performance of contracts against performance indicators to ensure all obligations under agreements are being met.
  • Ensuring McDonald's stakeholders understand our contractual obligations and monitors our compliance to them.
  • Design, implement and optimize business processes to enhance efficiency and effectiveness within the VMO.
  • Data Analysis: Develop and maintain PowerBI dashboards and Smartsheets to provide actionable insights and support data driven decision-making.
  • Utilize technical skills to support various projects and initiatives within the organization.
  • Support projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards.
Accountable for
  • Support the development of the portfolio scorecard / provider view of performance (Executive, Functional, Operational reporting).
  • Support the overall Governance Model for Providers including Business Reviews, Contract Renewals, Stakeholder Management & liaison between internal functions and Provider.
  • Support financial validation for our third party spend.
  • Alignment of processes with Global Workforce Solutions.
  • Coordinate and direct relevant VMO projects as assigned.
  • Assist in the build out of products and support their lifecycle.
Qualifications

The successful candidate for this position will have the following experience and expertise:

  • Minimum of 5 years' experience in Technology related Provider Management with large scale providers.
  • The ideal candidate has strong business judgment with a track record of negotiations and overall relationship management.
  • Proficient in analytical tools.
  • Experience with presenting to stakeholders and management.
  • Excellent facilitation and interpersonal skills; team-oriented, collaborative leadership skills and ability to lead colleagues informally.
  • Strong prioritization skills.
  • Adaptable and flexible whilst working in a busy global virtual team.
  • Bachelor degree IT or related discipline preferred but not required.
  • Software Licensing experience, especially with Microsoft and Oracle, is preferred.
  • Experience with the following tools: Power BI, Power Automate, Dataverse, Smartsheet, Excel, SQL, Azure, DAX, Python, Tableau, Microsoft SharePoint.