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Supervisor-Vendor Relationship Manager
2 months ago
We are seeking a highly skilled and experienced Supervisor-Vendor Relationship Manager to join our team at McDonald's. This is a key role that will be responsible for delivering transformative excellence in vendor governance and strategic initiatives, fostering collaboration, efficiency, and innovation across the organization.
Key Responsibilities- Support Enterprise Services, Risk Management, Security, Back Office Applications, and Software provider relationships through tool enablement.
- Accountable for the McDonald's Global Technology services portfolio, ensuring a structured approach to supervising all service providers.
- Facilitate the involvement of key executives in governance processes for Service Providers, including key decision making related to agreements.
- Execute on the VMO strategy on behalf of McDonald's.
- Execute the portfolio risk management program to ensure provider compliance.
- Serve as a subject matter authority to McDonald's stakeholders, corporate procurement and legal to obtain their assistance in contract-related activities.
- Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to McDonald's Global Technology and business partners.
- Monitoring performance of contracts against performance indicators to ensure all obligations under agreements are being met.
- Ensuring McDonald's stakeholders understand our contractual obligations and monitors our compliance to them.
- Design, implement and optimize business processes to enhance efficiency and effectiveness within the VMO.
- Data Analysis: Develop and maintain PowerBI dashboards and Smartsheets to provide actionable insights and support data driven decision-making.
- Utilize technical skills to support various projects and initiatives within the organization.
- Support projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards.
- Support the development of the portfolio scorecard / provider view of performance (Executive, Functional, Operational reporting).
- Support the overall Governance Model for Providers including Business Reviews, Contract Renewals, Stakeholder Management & liaison between internal functions and Provider.
- Support financial validation for our third party spend.
- Alignment of processes with Global Workforce Solutions.
- Coordinate and direct relevant VMO projects as assigned.
- Assist in the build out of products and support their lifecycle.
The successful candidate for this position will have the following experience and expertise:
- Minimum of 5 years' experience in Technology related Provider Management with large scale providers.
- The ideal candidate has strong business judgment with a track record of negotiations and overall relationship management.
- Proficient in analytical tools.
- Experience with presenting to stakeholders and management.
- Excellent facilitation and interpersonal skills; team-oriented, collaborative leadership skills and ability to lead colleagues informally.
- Strong prioritization skills.
- Adaptable and flexible whilst working in a busy global virtual team.
- Bachelor degree IT or related discipline preferred but not required.
- Software Licensing experience, especially with Microsoft and Oracle, is preferred.
- Experience with the following tools: Power BI, Power Automate, Dataverse, Smartsheet, Excel, SQL, Azure, DAX, Python, Tableau, Microsoft SharePoint.