Customer Service Representative

1 week ago


Houston, Texas, United States Ria Financial Full time

About Ria Financial

Ria Financial is a leading provider of payment services, committed to delivering reliable and trustworthy experiences for our customers.

Job Summary

We are seeking a skilled Customer Service Representative to join our retail team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and welcoming environment for our customers.

Key Responsibilities

  • Interact with customers to receive and process transactions, including money transfers, money orders, and foreign currency sales and purchases.
  • Accurately verify or enter customer information into our systems.
  • Assist customers with inquiries, resolve issues, and provide solutions or escalate to management as needed.
  • Stay up-to-date with Ria Financial's products, services, and policies.
  • Balance cash registers and prepare cash for bank deposit.
  • Perform other duties as assigned or requested by colleagues and superiors.

Requirements

  • Ability to work flexible schedules, including weekends.
  • Some computer knowledge with ability to use MS Word and Excel.
  • Cash handling experience is highly preferred.
  • Strong customer service skills.
  • A valid work permit is a must.

What We Offer

Ria Financial values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation

The hourly pay for this position is $11.00. Actual starting compensation may vary based upon geographic location, work experience, and skills.



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