Patient Service Representative
6 days ago
Job Title: Patient Service Representative
About the Role:
We are seeking a highly skilled Patient Service Representative to join our team at PedIM Healthcare. In this role, you will be responsible for providing exceptional customer service to patients and providers, ensuring timely and efficient communication.
Key Responsibilities:
- Provide outstanding customer service to patients and providers through phone calls, emails, and in-person interactions.
- Answer patient inquiries, address concerns, and resolve issues in a professional and empathetic manner.
- Register patients over the phone, collecting accurate information for their medical records.
- Schedule appointments for telemedicine and in-office visits as needed.
- Maintain phone availability and ensure no unattended calls.
- Perform additional duties as assigned.
Requirements:
- High school diploma or equivalent required.
- Familiarity with company policies and healthcare regulations.
- Basic computer proficiency.
- Strong written and verbal communication skills.
- Professional phone etiquette.
- Ability to establish effective relationships with providers, patients, and the public.
- Time management and multitasking abilities.
- Problem-solving skills with attention to detail.
- Capacity to work independently while maintaining productivity.
Benefits:
- $14.00 - $16.00 per hour salary range based on experience.
- Paid time off.
- 401(k) plan with employer match after 1 year of service.
- Health insurance.
- Dental insurance.
- Life insurance.
Working Conditions:
- Prolonged periods of sitting or standing may be required.
- Evening, weekend, or holiday shifts may be necessary.
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