Customer Service Representative
6 days ago
PedIM Healthcare is seeking a highly skilled Customer Service Representative to join our team as a Telehealth Support Specialist. This role requires exceptional customer service skills, strong communication abilities, and the ability to work in a dynamic environment. The ideal candidate will be able to provide outstanding support to patients and healthcare providers through effective phone interactions and accurate data entry.
Key Responsibilities:
- Provide top-notch customer service to patients and healthcare providers via phone.
- Accurately register patients over the phone and collect required information for medical records.
- Schedule appointments for telemedicine and in-office visits as needed.
- Maintain high productivity levels while ensuring excellent customer service standards.
Requirements:
- High school diploma or equivalent required.
- Familiarity with company policies and healthcare regulations essential.
- Basic computer proficiency necessary.
- Excellent written and verbal communication skills.
- Strong phone etiquette and problem-solving abilities.
- Ability to multitask and maintain productivity in a fast-paced environment.
Working Conditions:
- May require evening, weekend, or holiday shifts.
- Prolonged periods of sitting or standing may be involved.
Benefits:
- We offer a competitive salary range of $14.00 - $16.00 per hour.
- 401(k) plan with 4% employer match after 1 year of service.
- Health insurance options available.
- Dental insurance coverage.
- Life insurance benefits.
- Paid time off for relaxation and rejuvenation.
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