Work from Home Customer Service Representative

2 weeks ago


Iowa, United States MCI, LC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Work from Home Customer Service Representative. As a key member of our contact center team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and selling new products and services.

Key Responsibilities
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade
  • Explain and position products and processes with customers
  • Escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problem-solving and effective call handling
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and ability to build relationships with team and customers
What We Offer
  • Competitive compensation and regular raises
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives
  • Medical, dental, and vision coverage options
  • Fun, engaging work environment
  • Casual dress code
  • Cash and prize contests
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation

MCI is committed to providing reasonable accommodation to qualified employees with disabilities. If you require accommodation, please contact Human Resources.

Diversity and Equality

MCI is an equal opportunity employer and welcomes diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued and respected.



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