Operations Assistant Store Manager
1 month ago
Job Summary
Lowe's Companies is seeking an experienced Operations Assistant Store Manager to lead a team of associates in delivering exceptional customer service and ensuring a clean, safe, and well-stocked store environment. As a key member of the store leadership team, this role is responsible for achieving sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
Key Responsibilities
- Anticipate customer flow and work demand, redirecting efforts and schedules to ensure proper coverage when and where needed.
- Plan for spikes in sales and ensure the store has the in-stock position to support demand.
- Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
- Lead a team of associates to achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Collaborate with peers on the store leadership team, District Manager, and Area support staff to assess customer needs and develop strategies for achieving service, sales, and operational objectives.
Requirements
- 2 years of experience leading associates in a retail environment.
- 3 years of experience working in a fast-paced, cross-functional work environment.
- 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as may be required by law.
Preferred Qualifications
- Bachelor's degree, certification, or background in retail store freight flow logistics.
- 5 years of experience leading support/operations associates in a retail or consumer service industry.
- 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
- Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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