Ramp and Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Ramp and Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our airport facilities.
Key Responsibilities- Assist guests with travel needs, including answering inquiries, baggage handling, and ticketing.
- Work outdoors in various weather conditions to perform below-wing functions, such as transporting baggage and cargo, loading and unloading luggage and cargo, and marshaling aircraft.
- Perform aircraft grooming and security searches.
- Assist with boarding and gate duties, including directing guests, making announcements, and processing standby and upgrade requests.
- Process and secure guest luggage, including filing and maintaining luggage claims as necessary.
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Ability to stand for long periods of time.
- Ability to bend, stoop, squat, reach, and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to participate in paid training that may require overnight travel.
- Minimum of 1 year of customer service or community service experience.
- Competitive hourly rate of $18.05.
- Free standby travel privileges on Alaska Airlines and Horizon Air.
- Comprehensive well-being programs, including medical, dental, and vision benefits.
- Generous 401(k) match program.
- Quarterly and annual bonus plans.
- Generous vacation and paid time off.
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information, political views or activity, or other legally protected characteristics.
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