Multilingual Enrollment Coordinator

9 hours ago

Baltimore, Maryland, United States Baltimore City Public Schools Full time

Job Overview: The Baltimore City Public Schools is seeking a dedicated and skilled professional to serve as a Customer Support Specialist III. This position will play a vital role in supporting multilingual families with the processes of enrollment, choice, and transfer while providing a high level of customer service.

Key Responsibilities:

  • Supports multilingual families with the processes of enrollment, choice, and transfer.
  • Provides a high level of customer service.
  • Maintains electronic sign-in logs.
  • Sends and follows up on requests for records from other districts/states.
  • Calls families to request missing documentation.
  • Files and shreds documentation as appropriate.
  • Receives and responds to phone calls and emails from a variety of stakeholders.
  • Follows up with families, documents needs expressed, and shares resources as appropriate.
  • Maintains inventory of school supplies to be distributed to families.
  • Participates in training programs and workshops to build job knowledge and enhance skills.

Education and Experience:

  • Associate's degree and three years directly related experience or high school diploma and five years directly related experience to include customer service.
  • Bilingual and biliterate (Spanish) with strong oral and written communication skills in both languages.
  • Proficiency in technical computer applications including Microsoft Word, Excel, and Outlook.
  • Ability to enter data accurately using City Schools forms and databases.
  • Ability to use tact and good judgment in interacting with students, families, and district office and school-based staff by phone, email, and in person.
  • Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
  • Ability to regularly reassess priorities and adjust to changing workload demands.

Salary and Benefits:

This position is eligible for benefits and has a salary range of $24.71 - $37.28 per hour.

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