Customer Service Representative

3 days ago


Hurst, Texas, United States iFLY World Full time

**Job Summary**

iFLY World is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point-of-contact for most iFLY customers, providing exceptional customer service and ensuring a positive experience for all guests.

**Responsibilities**

• Greet customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner

• Attract potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product

• Maintain a professional demeanor and speak with articulation during face-to-face or phone interactions with potential customers

• Ability to multi-task while attending to high volumes of phone calls and customers in tunnel. Answering phones, processing new reservations, and re-scheduling existing reservations

• Sales and up-selling. Recommending different product upgrades that best fit the customers needs

• Resolving product/service problems by clarifying the customers complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution

• Maintaining customers financial accounts and correctly processing payments

• Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control

**Qualifications**

• Customer service focus required

• Experience in retail sales or hospitality, as well as point-of-sale technology

• Confident phone interaction

• Ability to resolve conflict, multi-task, and analyze customer needs

• Friendly, upbeat, compassionate, personable

• Team player attitude, integrity, punctuality, and a professional appearance

• Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers

• Basic computer skills required



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