Customer Service Representative
6 hours ago
We are seeking a highly skilled and experienced Insurance Customer Service Representative to join our team at Shaw Insurance Agency. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, addressing their concerns, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to incoming calls and emails from policyholders, addressing their concerns and resolving issues related to policy coverage, billing, and claims.
- Process policy modifications, including amendments and cancellations, while ensuring accuracy and attention to detail.
- Communicate with policyholders to resolve complaints and provide solutions, following up to ensure customer satisfaction.
- Stay up-to-date on new marketing initiatives and product offerings to provide accurate information to policyholders.
Qualifications:
- Insurance License required.
- Previous experience in insurance and customer service is essential.
- Excellent interpersonal, communication, and active listening skills.
- Attention to detail and strong documentation skills.
Compensation: $45,000 - $55,000 yearly
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