Customer Service Representative

1 week ago


Hurst, Texas, United States MRO Full time

**Job Summary:**

MRO is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their requests for patient medical records are handled efficiently and effectively.

**Key Responsibilities:**

  • Respond to inbound phone inquiries from clients regarding patient medical records.
  • Manage client concerns and questions regarding the status of requests, invoice/fee issues, and request remediation.
  • Work with supervisors and team leads to escalate complex issues.
  • Maintain positive relationships with clients and requesters.
  • Process incoming correspondence related to outstanding issues.
  • Stay up-to-date on HIPAA, HITECH, and state/federal regulations.
  • Participate in weekly customer service meetings to discuss trends, training opportunities, and client issues.

**Requirements:**

  • College education preferred or minimum combination of high school diploma and related experience.
  • Healthcare experience preferred.
  • Ability to make independent decisions and apply critical thinking.
  • Computer knowledge and accurate keyboarding skills required.
  • Prior customer service experience strongly preferred.
  • Strong problem-solving skills and attention to detail.
  • Exceptional interpersonal skills and ability to build effective relationships.
  • Ability to work effectively in high-volume and fast-paced environments.
  • Demonstrated proficiency in verbal communication.


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