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Desktop Support Team Lead

1 month ago

Aberdeen, Washington, United States Summit Technologies Full time
Job Description

Summit Technologies is seeking a highly skilled Desktop Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and providing expert-level support to our customers.

The ideal candidate will have a strong background in IT service delivery, with a focus on desktop support and system administration. You will be responsible for managing a team of technicians, providing technical guidance and support, and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of technical support specialists
  • Provide expert-level support to customers
  • Manage and prioritize technical support requests
  • Develop and implement technical support processes and procedures
  • Collaborate with other IT teams to ensure seamless service delivery

Requirements:

  • 5+ years of experience in IT service delivery
  • Strong background in desktop support and system administration
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment
  • DoD IAT Level II Baseline Certification (Security+ or equivalent)

Summit Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.