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Customer Service Representative

2 months ago

Waite Park, Minnesota, United States Jobs for Humanity Full time
About the Role

We are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience to our customers through every interaction.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
About Us

Jobs for Humanity is a collaborative effort with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life and value our diverse workforce and suppliers.