Customer Service Representative
2 days ago
At Jobs for Humanity, we're collaborating with Safelite to build an inclusive and just employment ecosystem. We're seeking a highly organized and energetic professional to join our team as a Customer Advocate.
Job Summary:The Customer Advocate is the first point of contact for our customers, responsible for delivering a memorable experience through every interaction. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.
Key Responsibilities:- Welcome in-shop customers and resolve customer concerns quickly and efficiently.
- Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
- Confirm and complete work order information, including insurance verification, additional parts, and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- High School Diploma/GED/Equivalent required.
- 1-3 years of telephone operations or business administration experience required.
- Ability to provide world-class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
- Competitive weekly base pay starting at $17.50/hour.
- A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.
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