Concierge - Full Time Position
4 weeks ago
We are seeking a highly skilled and friendly Concierge to join our team at Pacifica Senior Living Sterling. As the first point of contact for our residents and families, you will play a vital role in creating a warm and welcoming atmosphere in our community.
Key Responsibilities:
- Welcome residents and families with a warm smile and provide assistance with their needs.
- Act as the point of reference for residents and families, attending to their wishes and requirements with a customer-focused approach.
- Understand residents and families' needs and provide personalized solutions to enhance their experience.
- Develop knowledge of the premises and nearby venues to make recommendations that suit our residents' interests.
- Arrange events, excursions, and transportation upon request from residents and families.
- Answer phone calls, make reservations, and redirect calls with a professional and polite demeanor.
- Respond to complaints and find suitable solutions for residents and families.
Requirements:
- Proven experience as a Concierge or in a customer service role.
- Proficiency in English; multilingualism is highly valued.
- Excellent communication and interpersonal skills.
- Polite, confident, and patient with a strong ability to multitask and manage time effectively.
- Aptitude in resolving issues with a customer-focused orientation.
- A high school diploma; a degree in a relevant field is an asset.
Pacifica Senior Living Sterling is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, or any other status protected by state or federal law.
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